Shipping Policy
At Kidoodle, we are committed to getting your reusable colouring mats to you as quickly and efficiently as possible. Please review our shipping policy for details on processing times, delivery options and more.
Processing Time
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Orders are typically processed within 2-5 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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Once your order has shipped, you will receive a shipping notification with tracking information.
Shipping Rates & Delivery Times
We offer flat-rate shipping across New Zealand. Delivery costs and times vary depending on your location and the selected shipping option. At this time, the following applies:
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New Zealand (Standard Shipping):
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Flat Rate: $6.00
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Estimated Delivery: 3-5 business days
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Rural Delivery Addresses
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Flat Rate:$10
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Estimated Delivery: 5-7 business days
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International Shipping:
Currently, we only ship within New Zealand. If you are outside of New Zealand, please contact us at hello@kidoodle.com to discuss international shipping options.
Order Tracking
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Once your order is shipped, we will send you a confirmation email with a tracking number, so you can follow your package’s journey.
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Tracking updates can be typically be accessed through the courier's website.
Shipping Delays
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Delivery times are estimates and may be affected by factors beyond our control, such as postal service delays, public holidays or adverse weather conditions.
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We will notify you of any significant delays impacting your shipment.
Shipping Issues
If your order has not arrived within the estimated delivery time, please reach out to us at hello@kidoodle.co.nz. We will assist you with tracking your package and resolving any concerns promptly.
If you have further questions about our shipping policy, don't hesitate to reach out. Your satisfaction is our priority.
